Contact Us

Need to reach the team at Non Gamstop Casinos? This page explains what we can help with, what to include in a message, and where to go when your question is really for a casino or a support charity. We are an independent information site. We do not run casinos, hold player accounts or handle money.

What you can contact us about

We research and review non GamStop casinos for adult readers in the UK. The most useful messages to us usually fall into one of these groups:

• Corrections: a bonus figure, payment method or licence detail on one of our pages looks out of date or wrong.
• Feedback on a review: you think a limitation was missed, or an explanation was unclear.
• Reader experiences: you want to tell us how a casino handled verification, withdrawals or support, so we can consider it in future updates.
• Editorial and site questions: how we choose and rank casinos, or how the site is funded.
• Technical problems: a page that will not load properly or a link that does not work.

To see how we work before you write, read about us and our main list of non GamStop casinos reviewed for UK readers.

What we cannot do

Some requests are outside our control, and it is better to know that up front.

• We cannot access, change or close your account at any casino.
• We cannot release, speed up or recover a withdrawal, or reverse a deposit.
• We cannot act as a legal adviser or a regulator, and we cannot force an operator to settle a dispute.
• We cannot promise outcomes. Nothing we publish guarantees winnings, payouts or a particular experience.

How to write a message we can act on

Clear details let us check a claim quickly. Please include:

1. The page address or the name of the casino you are writing about.
2. What you saw, and what you believe is different, including the date.
3. Screenshots or copies of terms, where you have them. Remove account numbers, card details and passwords first.
4. Whether you are happy for us to reply by email.

Never send us passwords, full card numbers or identity documents. We will never ask for them.

What happens after you write

We read every message, but we cannot promise a reply time. Where you report a factual error, we check it against the casino's current terms or another verifiable source. If we confirm it, we update the page. Bonus terms change often, so a figure you see advertised on a casino site may differ from our page. Always check the operator's own terms before you deposit. Our terms and conditions set out how you can use this site.

Casino complaints and withdrawal disputes

If your problem is with a casino, contact that casino first.

1. Use its live chat or email so there is a written record.
2. Give your username, the transaction date and amount, and a short description of the problem.
3. Check whether the delay is caused by identity verification or a source-of-funds check, which can pause a withdrawal until documents are accepted.
4. If the reply is unsatisfactory, use the casino's formal complaints procedure, if it has one.
5. Look at the licence named in the casino's footer. Many complaint routes depend on the licensing body or an approved dispute service the operator lists.

Be aware that casinos outside the UK Gambling Commission system are not covered by its rules or by GamStop. The protections and complaint routes you have with them may be weaker or harder to use than with a UK-licensed operator. Accepting British players is not the same as being authorised to serve them in Great Britain.

If gambling is causing you harm

If gambling is affecting your money, health or relationships, please talk to someone independent rather than a casino or a review site.

• GamCare offers free, confidential support and advice. The National Gambling Helpline is 0808 8020 133.
• GamStop is the free UK self-exclusion scheme covering operators licensed in Great Britain. If you have excluded yourself, consider carefully whether joining sites outside it helps you.
• Deposit and loss limits, and gambling blocking software on your devices, can add protection.

More detail is on our responsible gambling page. You must be 18 or over to gamble.

Commercial disclosure

Non Gamstop Casinos may earn a commission if you sign up with a casino through links on this site. That relationship does not buy a position in our rankings, and it does not stop us from listing drawbacks. If you contact us about a listed casino, we will treat your message the same way whether or not we have a commercial link with it.

Quick answers before you write

• Can you get my money back from a casino? No. Start with the casino's complaints process and the licensing body it names.
• Can you recommend one casino for me? We cannot give personal advice, but our reviews list each casino's terms and drawbacks so you can compare them yourself.
• Is information here current? We date time-sensitive checks. This page was last fact-checked on 29 September 2026, but offers can change without notice.